Return Policy

If you are not satisfied with your purchase, you may return the item(s) within 15 days of receiving your order. Please note that personalized, monogrammed, special-order items, and products damaged through normal wear and tear are not eligible for return. To qualify for a return, items must be in new condition, with tags attached, and include the original packing slip. All return requests must go through our Return Merchandise Authorization (RMA) process. Once approved, items must be shipped back to our warehouse within 7 business days.

Important: We do not provide return labels for refunds or exchanges unless an error occurred on our part (e.g., wrong item shipped). Return shipping costs are the customer’s responsibility.

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Damaged Items

If you receive a damaged item, please notify us within 2 days of delivery to be eligible for an exchange. We do not provide refunds for damaged items; only exchanges will be processed. When submitting a request, please include photographic evidence of the damage.

Important: Christmas-related products (e.g., decorations, themed clothing, home items) are non-refundable. Exchanges are available only if the item arrives damaged.

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Clearance Items

All clearance items are non-refundable. Exchanges are offered only if the item arrives damaged. Please notify us within 3 days of delivery if an exchange is needed. Return shipping costs for exchanges are the customer’s responsibility.

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Lost Packages (Domestic USA)

If a package is lost in transit, we will reship another package free of charge. However, if the courier’s tracking system shows the package as delivered, it is considered successfully delivered, and no reshipment will be processed. In such cases, the recipient may file a claim with the shipping carrier, and we will assist as much as possible. To support the claim, please provide the case number, courier’s agent contact details, and a photo ID of the recipient within 2 business days of delivery confirmation.

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Lost Packages (International)

For international orders, if a package is lost, the customer must file a police report and provide a letter from their local post office confirming that the package is untraceable and lost. Two pieces of photo ID (from the recipient and seller) may be required to process the claim. If successful, we will reship the package. Refunds are not available for lost international shipments, but we will attempt reshipment after a successful claim. The claim process for international packages can take up to 120 days.

Important: Customs duties, taxes, or fees are the responsibility of the recipient. Failure to collect a package from customs or the post office will not result in a refund or reshipment.

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Non-Delivered Items (Domestic USA)

As of February 2022, USPS and UPS no longer accept claims for packages marked as delivered on their tracking systems. If a package is marked delivered but not received, customers may file a police report and submit it to their home insurance for further action.

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Measurement Variations (Clothing)

Please note that product measurements may vary slightly from the listing due to different measuring methods. If you are dissatisfied with the fit, you may return the item at your own expense.

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International Shipments

International packages may take up to 60 days for delivery due to logistics delays. Please ensure your shipping address is accurate before ordering. If the courier leaves a pickup notice and the recipient fails to collect the package, we are not responsible for refunds or lost shipments resulting from unclaimed packages.

Important: International orders may be shipped from our warehouse outside the USA and delivered by local postal services.

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Out of Stock Items

If an item is out of stock in our US warehouse, it may be shipped from our international warehouse, with an estimated delivery time of 7 to 9 days for orders shipped within the USA.